 |
|
| |
|
| A
DAY OF ON-SITE CUSTOMER SERVICE TRAINING FOR YOUR STAFF, FOCUSED ON
YOUR CUSTOMERS |
|
Approximately
75% of How to Provide Bullet® Proof Customer
Service training is devoted to discussion, coaching, and exercises
that allow your staff to apply the skills they learn
to your customers and your business.
|
 |
| Features
& Benefits
|
- One
day of in-house training
- Focused
discussion on your business and your customers
- An
outstanding team-building opportunity
- Comprehensive
course materials
- Certificate
of Completion
|
|
 |
Lisa
Ford
A member of Crestcom's internationally renowned video faculty
and a leading expert on how to serve and retain customers, Lisa
Ford is the author or co-author of such best-selling books as
Exceptional Customer Service, Customer Service Excellence: It's
in the Details, Only the Best on Customer Service, and Only
the Best on Leadership. Lisa Ford is a specialist in such critical
training areas as customer service, customer retention, hiring,
managing, and training for service excellence. She has also
been a featured presenter at Inc. magazine's Customer Service
Conference. |
|
| |
|
HOW
TO HIRE, TRAIN &
REWARD CUSTOMER
SERVICE-ORIENTED EMPLOYEES |
HOW
TO DEAL
WITH DIFFICULT
CUSTOMERS |
HOW
TO EXCEED
CUSTOMER
EXPECTATIONS |
30-Minute
Video:
• Hire the customer service attitude
• The five keys of effective customer service training
• Four strategies for rewarding service-oriented employees
• How to retain star employees
90 Minutes:
Facilitated discussion and exercises
|
30-Minute
Video:
• Seven steps of dealing with difficult customers
• Remove "emotional trigger words" from your vocabulary
• Listen "around the edges" to complaints
• Use the "Power Tool" of customer service
90 Minutes:
Facilitated discussion and exercises
|
30-Minute
Video:
• The Goal: To amaze, astound and astonish
• How to excell in the four circles of service
• Six steps to recover customers
• How to reduce the "Hassle Factor"
90 Minutes:
Facilitated discussion and exercises |
|
