A four session, video based course...

Advanced training for Executive Secretaries, Administrative Assistants and Other Office personnel.

Your office professionals will learn how to:

  • Focus on critical skills
  • Reduce frustration with rush jobs
  • Juggle multiple priorities and/or multiple managers
  • Enhance their value to the company by improving skills
  • Work smarter,  not harder

In addition to providing training for your current staff, this course will serve as a valuable tool for training all the office personnel you hire in the future!
SESSION ONE SESSION TWO


WORKING AS PARTNERS

This session focuses on how Managers and Office Professionals can develop a better working relationship as partners.

  • What Managers Value most In An Office Professional

  • Completing the Communication Loop

  • How to Focus On The "Big Picture"

  • When/Why Your Manager Should Include You in Meetings

  • Empowering Yourself

  • Seeking Opportunities to Innovate

  • Delegating When There Is No One To Whom To Delegate


PROFESSIONAL IMAGE

In this session, you will learn how image influences every aspect of working relationships.

  • The Three Dimensions Of Image

  • What You Can Learn From Criticism

  • Non-Verbal Communication

  • What Message Do You Want to Send?

  • How To Demonstrate Accountability

SESSION THREE SESSION FOUR


MANAGING PRIORITIES

This session explains how to conserve and better use the most precious of commodities...time.

  • What Priorities Come First?

  • Managing the Paper Flood

  • Controlling Interruptions

  • Juggling Multiple Managers

  • Dealing With "Rush" Jobs

  • How To Organize Your Manager

  • Working Smarter, Not Harder


HOW TO HAVE A HAPPY
SUCCESSFUL LIFE & CAREER

  • Building A Support Network

  • What You Give Is What You Get

  • Surround Yourself With Supportive People

  • Confirm... Don't Assume

  • When...and When Not To... Sweat details

  • How To Say "No"