"... the manager's world is filled with snipers. Our objective is to develop bullet proof managers."

~Hal Krause, Chairman, Crestcom International

"A manager develops people - Through the way we manage we make it easy or difficult for them to develop themselves.   We direct people or misdirect them. We bring out what is in them or we stifle them. We strengthen their integrity or we corrupt them. We train them to stand upright and strong, or we deform them... whether we know it or not."

~Dr. Peter Drucker

• Participatory learning
• Idea exchange/networking
• Spaced Repetition
• Use of Videos
• Coaching/Skill Building
• Comprehensive Course Material
• Certificate of Completion

• To allow participating managers to attain the mastery of two management-related skills each month
• To prepare managers to share the skills with others in their organization

Bullet Proof® Manager Seminar:

An authorized Crestcom Trainer will conduct a Bullet Proof^® Manager Seminar (approximately two hours) at your location, at our expense, and with no cost or obligation to you. This training seminar features exercises taken directly from the Bullet Proof^® Manager program. This will enable you to evaluate the content and assess your managers' response to the training. This seminar will provide a great benefit for your staff, even if you do not choose to continue with the training.

• All decision makers are in attendance.

• There are no interruptions during the training seminar.

• Immediately following the training seminar a decision will be made as to whether or not the company will participate in the training.       

Lisa Ford

HOW TO PROVIDE GOLD STANDARD CUSTOMER SERVICE

• Deliver exceptional customer service every time

• Serving customers vs. processing them

• Five gold standard service rules
  

Zig Ziglar

ESTABLISHING GOALS AND PRIORITIES

• Focus on a strategic direction

• A five-step goal-setting process

• Five critical goal-related questions
  

HOW TO WIN THE NEGOTIATING GAME

• The classic strategies of negotiation

• Use knowledge as power

• The "Money vs. Experience" factor
  

THE VISIONARY LEADER

• Establish a vision for the future

• Lead others to support your vision

• Turn vision into reality
  

STRATEGIES FOR EFFECTIVE MEETINGS AND PRESENTATIONS

• Add impact to presentations and meetings

• Use visuals to gain involvement

• Dealing with difficult participants
  

MANAGING THE VELOCITY FACTOR

• Identify the natural velocity of people

• Define an individual's "cruising speed"

• Keep people in their natural velocity zone
  

MANAGING THE CHALLENGE OF CHANGE

• The myths of change

• Overcome resistance to change

• Five principles of leading change
  

SOLVING THE MANAGEMENT PUZZLE

• The eight characteristics of effective managers

• Develop future vision

• Management's main job

THE QUEST FOR EXCELLENCE

• Six keys of personal excellence

• Deliver excellence for customers

• Action steps of leadership excellence
  

HOW TO SURVIVE AND THRIVE UNDER STRESS

• How to identify and handle stress

• Avoid the premature killer

• Attack the "CATS Syndrome"
  

HOW TO CONDUCT PERFORMANCE APPRAISALS

• Ten principles of performance appraisals

• Give performance-centered feedback

• Dealing with underachievers
  

EIGHT KEYS TO DEVELOPING LEADERSHIP

• The quickest way to advance as a leader

• Build leadership in others

• Sow the seeds of potential
  

HOW TO AVOID HIRING AND RECRUITING MISTAKES

• A 10-point plan for hiring employees

• The most critical recruiting philosophy

• The most revealing interview questions
  

THE ATTITUDE AND ALTITUDE CONNECTION

• Spend time growing, then going

• Seven seeds of growth

• The power of persistence
  

PERSONAL COMMUNICATION SKILLS

• The seven principles of communication

• The platinum rule of communicating

• Lose yourself in your purpose
  

HOW TO DEAL WITH WORKPLACE MISTAKES

• Fixing mistakes vs. fixing blame

• Five principles for handling mistakes

• Solving problems and building people
  

HOW TO SEE YOUR COMPANY THROUGH YOUR CUSTOMER'S EYES

• Six strategies for improving service

• Perception is reality to a customer

• Tap into great customer insight
  

THE LEADERSHIP SECRET

• Formula for personal growth

• Understand personal strenghts and intensity

• Build personal achievement
  

CREATIVE LEADERSHIP OR THINKING OUTSIDE THE BOX

• The 12 traits of outstanding leaders

• Eleven "creativity killers"

• How to beat 100% of the competition

BUILDING A PERSONAL SUCCESS FOUNDATION

• Success foundation building blocks

• See people as winners

• The secrets of peak performers
  

HOW TO MANAGE DIVERSE PERSONALITIES

• Build employee self-image

• Teach self-discipline

• Identify and manage different personality types

ARE YOU MISMANAGING YOURSELF?

• The difference between pressure and stress

• Escape valves

• Avoid depression and anxiety
  

MOTIVATING FOR PEAK PERFORMANCE

• The "Slight Edge" difference

• Break mental barriers

• How to look behind, ahead, beyond and within

HOW TO USE YOUR IQ TO INCREASE YOUR EQ

• IQ gets you hired; EQ gets you promoted

• Rings of perception

• Eight indicators of intellectual style