| |
| Lisa
Ford A leading expert on how to serve and retain customers,
Lisa Ford is the author or co-author of such best-selling books as
Exceptional Customer Service, Customer Service Excellence: It's in
the Details, Only the Best on Customer Service, and Only the Best
on Leadership. Lisa Ford is a specialist in such critical training
areas as customer service, customer retention, hiring, managing, and
training for service excellence. She has also been a featured presenter
at Inc. magazine's Customer Service Conference. |
|
Lisa Ford is featured
in the following Crestcom videos:
|
|
How
to Provide Gold Standard Customer Service
- Deliver
exceptional customer service every time
- Serving
customers vs. processing them
- Five
gold standard service rules
|
|
The
Quest For Excellence
- Six
keys of personal excellence
- Deliver
excellence for customers
- Action
steps of leadership excellence
|
|
How
to See Your Company Through Your Customer's Eyes
- Six
Strategies for improving service
- Perception
is reality to a customer
- Tap
into great customer insight
|
|
How
to Hire, Train, and Reward Customer Service-Oriented Employees
- The
five keys of effective customer service training
- Four
strategies for rewarding service-oriented employees
- How
to retain star employees
|
|
How
to Deal With Difficult Customers
- Seven
steps of dealing with difficult customers
- Remove
"emotional trigger words" from your vocabulary
- Use
the "Power Tool" of customer service
|
|
How
to Exceed Customer Expectations
- The
goal: To amaze, astound and astonish
- How
to excel in the four circles of service
- Six
steps to recover customer
|
|
Watch Lisa Ford Here 0:2:15 56K
| 300K
 |
| |
| |
|
