George Walther is an acknowledged expert at boosting communication effectiveness. His popular books Phone Power and Power Talking are classics in helping executives who manage, sell, negotiate and serve customers in their daily work. His latest book, Upside-Down Marketing, helps readers to make the most of profit leverage opportunities.

As a platform speaker, George Walther’s client list includes Microsoft, American Express, the International Customer Service Association, AT&T and General Electric. He is also one of fewer than 100 professional speakers worldwide to hold the National Speakers Association's highest award for platform excellence, the “CPAE,” as well as the highest professional speaking designation, the “CSP.”

Legendary customer service starts when your customers are your prospects, and George Walther shows you how to start relationships right.

Tim Newsom, Strategic Business Development, Starbucks Coffee Company