Lisa Ford specializes in such critical training areas as customer service, customer retention, hiring, managing, and training for service excellence, and her best-selling audio, video, CD-ROM and DVD training courses have generated in excess of $40 million in revenues. She is also the author of the top-selling books Exceptional Customer Service and Customer Service Excellence.

Ford presents over 90-100 speeches and seminars annually in several countries, and she has been a favorite speaker at Inc. magazine’s annual Customer Service Conference.

She is also a Certified Speaking Professional (CSP) of the National Speakers Association.

Lisa Ford Provides: The Very Finest Customer Service Presentations I Have Ever Witnessed.

- Ross Pendergraft, Don Rey Media Group